Privacy Policy

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

• Names
• Email addresses
• Mailing addresses
• Job titles
• Passwords
• Contact preferences
• Contact or authentication data
• Debit/credit card numbers
• Billing addresses

LLM Interaction Data

To provide our observability service, we collect and process:

• LLM request and response data (prompts, completions, metadata)
• Performance metrics (latency, token usage, costs)
• Trace and span information for workflow monitoring
• Error logs and debugging information
• Usage analytics and system performance data

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries/offer support to users
• To send administrative information to you
• To fulfill and manage your orders
• To enable user-to-user communications
• To save or protect an individual's vital interest

3. What Legal Bases Do We Rely On to Process Your Information?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK

We may rely on the following legal bases to process your personal information:

• Consent: We may process your information if you have given us permission to use your personal information for a specific purpose
• Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you
• Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations
• Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party

4. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

6. Do We Offer Artificial Intelligence-Based Products?

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.

Our AI Products

Our AI Products are designed for the following functions:

• LLM request routing and monitoring
• AI workflow automation
• Text analysis and processing
• Natural language processing
• Machine learning model evaluation
• AI application observability

AI Service Providers

We provide the AI Products through third-party service providers including OpenAI, Anthropic, Google Cloud AI, and others. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.

7. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account.

8. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Security Measures

• Encryption in transit using TLS 1.3
• Encryption at rest using AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Monitoring and logging of system access
• Secure data centers with physical security controls

9. Do We Collect Information from Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

10. What Are Your Privacy Rights?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

Your Rights Include

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

11. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

12. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you.

Your Rights Include

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data for targeted advertising

13. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at ashutosh@langsage.ai or contact us by post at:

15. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://app.langsage.ai